Welcome to Infinity Home Trading LLC, It’s great to see you. We offer customized Mattress and services to you when you visit our store at infinityhome.ae

Products

All products sold are brand new, undamaged, and have never been used. Infinity Home Trading LLC retains ownership of any products ordered until full payment has been received for such products. Infinity Home Trading LLC works closely with our vendors and customers in an effort to make 100% certain that all product colors, dimensions, and photos are exact; However, there are sometimes minor discrepancies based on screen resolution, and other possible factors. Any questions or hesitations based on color or dimensions must be discussed before placing your order. Infinity Home Trading LLC will not be responsible for minor discrepancies from what was advertised. All product information is provided by us.

Shipping

Self-Delivery: The majority of Mattress offered for sale on Infinity Home Trading LLC falls into this category. Our trained Mattress delivery specialists will schedule your delivery with you in advance. At the scheduled delivery appointment, the team will deliver your Mattress inside your home, unpack it, assemble it in your room of choice, and remove all excess packaging materials. This superior level of service has been offered to all Infinity Home Trading LLC customers. These type of orders will be delivered and brought to your home (or building entrance). However, the customer is responsible for bringing the products into the home and assembling if necessary. If you have any questions about delivery process, please call our trained specialists at  +971 50 177 1261.

Cancelation Policy

To cancel an order, a customer must call or email Infinity Home Trading LLC. Please send us a cancellation request via email or by calling  +971 50 177 1261. Requests for cancellation are not complete until they are confirmed by Infinity Home Trading LLC. Orders may be canceled for any reason within 1 business day without incurring any restocking fees or delivery costs. Any cancellation of an order after this initial period will need to follow the Cancellation Policy procedure described below. Infinity Home Trading LLC makes every effort to deliver orders to our customers as quickly as possible, unless a customer requests an order to be held for a period of time. When the order is canceled through Tabby payment, a 7% charge of invoice amount will have to be paid from customer’s side.

Damages

Infinity Home Trading LLC makes every feasible effort to make sure that your order arrives to you in perfect condition the first time. However, despite taking extreme precautions to protect the Mattress, and only working with premium and vetted delivery agents, damages may occur on rare occasions. You can claim your damage within 3 working days, and we can solve the damage. For customized products, there is no return of product; there will be only repair. If a product is found to have damage, and damage is noted on the delivery receipt; we will send the necessary parts and correct the problem at our expense. Remedies may include, but are not limited to, repairs by a professional Mattress repair technician, all at no cost to the customer.

Disclaimers

    • Finishes and colors online may not accurately represent the true color or pattern. Customer accepts liability for their purchase. If the customer received delivery of an item with a finish, color, or texture that varies from what you saw on the Infinity Home Trading LLC, at our physical Mattress store, or recommendations you received from an Infinity Home Trading LLC sales representative.
    • The customer is responsible for reviewing the order confirmation details sent to them, notifying Infinity Home Trading LLC within 24-hours if they did not receive the order confirmation email, and contacting us regarding any errors or inaccuracies so that Infinity Home Trading LLC may revise the order details to reflect the correct information.
    • Before ordering, always measure the space you plan on placing your new Mattress in to make sure that it will fit. If a purchased item cannot fit into the home or room and needs to be returned, the order will be subject to Infinity Home Trading LLC cancellation policy.
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  • Errors on Our Site: We try to be as accurate as possible. However, we do not warrant that product descriptions or other site content are accurate, complete, reliable, current, or error-free. Prices and promotions are subject to change. Rarely, an item listed as available on our site may not be available, or an item may be mispriced, despite our best efforts. For any of these reasons, we may cancel your order, or we may contact you for instructions on the order.